Automatically analyze text conversations to classify sentiment as positive, negative or neutral. Identify rising pain points.
Detect conversation topics and customer intents like complaint, question, appreciation etc
Uncover trends in customer sentiment and issues over any time period. Track performance and emerging topics.
Summarize insights and classify feedback by categories like product, support, pricing issues etc.
Integrate feedback analysis into existing tools like Slack/Ticketing systems through shareable reports and visual analytics.
compile customer data/history to provide context alongside conversations
Get notified when rising issues exceed designated volume thresholds so you can respond quickly.
Compare product/support performance against competitive industry data or your past performance.
Faster product development cycles by validating concepts and accurately prioritizing roadmaps
Increase of customer lifetime value by spotting and resolving churn risk factors early
Boost in product features used, by aligning UX with actual workflows and pain points
Retail
Clarity in complexity
Transform data from disparate channels into meaningful insights — cut through the clutter, revealing (in-store) trends and driving strategic decisions for global teams.
Transparency across teams
Bridge in-store and corporate gaps with unified customer insights, deepening connections and aligning strategies across the organization.
Intelligence you’ve been missing
Merge diverse data into one solution, revealing a complete insight landscape and creating a unified source of critical knowledge.
FinTech
Product-Market alignment
Ingest real user data (from all your sources) spanning demographics to transactions, illuminating precise customer needs to guide your next winning features.
Sensitive customer data
Our proprietary analytics generate insights without retaining sensitive customer information while upholding security standards.
Value opportunity insights
Identify expansion opportunities to enhance pricing changes while maintaining existent customer value perceptions.
SaaS
Collective insights at scale
Aggregating nuanced learnings across all users and interactions yields rare clarity into non-obvious needs that are difficult to surface with limited samples.
Customer motivation
Connect disparate data on what customers say and do, surfacing hidden drivers and true underpinnings behind purchasing decisions.
Issue Notifications
Receive automated notifications on rising sentiment before customer emotions reach critical levels, with recommendations to resolve concerns.
Transform your organization with Recap's intelligent and inclusive approach to capturing and communicating actionable insights. Leveraging cutting-edge techniques, Recap goes beyond mere reporting, enabling meaningful discoveries and facilitating strategic planning. Choose Recap—your partner in unlocking the true potential of shared insights.
Breaking Down Information Silos
Encourage active participation from key individuals and groups, nurturing buy-in, consensus building, and joint responsibility for successful execution. Individuals or groups invested in the outcomes of change initiatives include executives, managers, frontline employees, subject matter experts, and even external partners or vendors. Engaging all relevant stakeholders in discussions surrounding VoC findings increases buy-in, commitment, and ownership over subsequent implementation activities.
Discovering Meaningful Patterns
Unearth revelations from within complex datasets, shedding light on untapped potential, latent dissatisfactions, and evolving preferences unearthed during research that have tangible implications for business strategy, operations, and product development. Such discoveries shed light on previously unknown aspects of customer needs, wants, or pain points, allowing organizations to make decisions to approach accordingly.
Identifying Practical Solutions
Glean concrete recommendations backed by rigorous data analysis, outlining clear paths forward for resolving issues, pursuing opportunities, and confirming hypotheses. These are practical conclusions drawn from analyzed data that clearly outline recommended courses of action or next steps to address identified problems, capitalize on discovered opportunities, or validate assumptions in a clear, concise, and easily understood by non-technical team members.
Contextually Relevant Insights
Providing appropriate context alongside raw data allows recipients to fully grasp underlying nuances, interpret findings accurately, and draw valid conclusions aligned with broader organizational goals. Tailoring messages to specific audiences also promotes efficient absorption and application of knowledge.
Enabling Confident Decisions
Equipping staff with reliable information empowers them to make confident choices grounded in evidence rather than intuition alone. Better-informed decisions contribute to improved productivity, heightened competence, and stronger business acumen throughout the entire enterprise.