How Does Recap Enrich Business Insights?
Recap specializes in deciphering the essence of customer interactions, focusing on content, context, intent, sentiment, and associated facets. By analyzing these elements, Recap generates actionable insights to elevate customer experiences, refine service quality, and aid decision-makers in forming well-informed strategies.

Which Organizations Benefit Most From Recap?
Recap is built for customer-centric organizations seeking a competitive edge through advanced conversational analytics. Our platform supports various professionals, including executives, product managers, campaign strategists, customer advocates, researchers, and analysts. If you put customers first and seek a robust, adaptable voice-of-customer analytics solution, Recap fits your needs perfectly.

What data sources does Recap work with?
Recap accepts inputs from various formats, such as live chat logs, support ticket records, case notes, call transcriptions, session playbacks, direct surveys, and raw data storage. Consolidating these diverse data types allows Recap to present a complete, multi-dimensional profile of your customers and their experiences interacting with your organization. Live Chat (Drift, Intercom), Support Tickets (Zendesk, Freshdesk), CRM Case Notes (Salesforce), Call Transcripts (Talkdesk, Twilio), Session Playbacks (Pendo, FullStory), Raw Data (PostgresSQL, MySQL, AWS S3), as well as Surveys & Feedback.

Where Does Recap Outshine Competing Platforms?
Setting itself apart, Recap blends finely tuned Natural Language Processing (NLP) for conversation analytics with business metrics connections (CRMs, analytics). This fusion illuminates subtle correlations between customer indicators and revenue consequences, enabling smart decision-making. Predictive modeling further pinpoints emergent possibilities and hazards developing quicker than human tracking systems can detect.